Frequently asked questions
What is your minimum order quantity (MOQ) for wholesale?
We keep MOQs flexible so first-time buyers can test the market. Contact us via the wholesale page with your target volumes and we will quote accordingly.
Do you ship internationally?
Yes — we ship worldwide by air and sea freight, with full export documentation for customs clearance in North America, Europe and the Middle East.
Is your agarwood CITES-compliant?
All our agarwood products are exported in full compliance with CITES regulations, with permits and traceability paperwork provided for every shipment. Read more on our Sourcing & Ethics page.
How do you verify the quality of your oud essential oil?
Every batch of our agarwood essential oil is verified by GC/MS chromatography, and we provide certificates of analysis on request so you know exactly what you are buying.
Looking for bulk pricing on Agarwood Store?
Wholesale, OEM and private label — tell us your volumes and target market.